AI-empowered IT service management.
Run the complete IT support lifecycle, aligned to ITIL, with Sanad AI working alongside every agent and every employee.
Six core modules, one service desk.
Incident Management
Capture, triage and resolve operational incidents fast.
Service Requests
Productized IT services with catalog-driven fulfillment.
Problem Management
Find root causes and stop incidents from recurring.
Change Management
Govern change with a dynamic catalog and calendar.
Knowledge Management
Self-help articles, AI-suggested and AI-generated.
CMDB
Configuration items, relationships and impact analysis.
Most tickets are solved before they're filed.
Sanad AI is the first line of support, and keeps working through resolution and learning.
AI answers in the portal and suggests articles before a ticket is created.
Tickets are categorized, prioritized and routed to the right team.
Major outages stay one incident, never a flood of duplicates.
The service desk gets smarter with every resolved ticket.
Design forms and workflows visually.
Design the intake form and the approval flow behind any service, visually and without code.
- Flexible assignment to teams, roles or people
- Approval flows tailored to your organization
Map your entire technology estate.
A full CMDB with configuration items, related resources, dependency mapping, impact analysis and automated discovery.
See it live
See Sanad Service Desk on your operation.
A tailored walkthrough of the agent workspace, AI and builders.
Request a demo