Every product, one Sanad.
Each product solves a real enterprise need on its own — and becomes more powerful when connected through Sanad.
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Products on top. A shared platform underneath.
IT service management, empowered by AI.
Run the full support lifecycle (incidents, requests, problems, changes, CMDB and knowledge), aligned to ITIL, with AI as the first line of support.
- Self-service portal with AI first-level support
- No-code form & workflow builder, full CMDB
Official correspondence, done right.
Draft, route, sign and preserve official letters with sequential workflows, predefined templates, advanced permissions and a complete audit trail, bilingual throughout.
- Edit in Word, AI compose, one-click signing
- Multi-sector isolation & granular roles
A secure home for every document.
A cabinet-first repository with metadata classification, automatic storage rules, version control, full-text search, retention and a complete audit trail.
- Storage Rules engine & full-text search (Azure AI Search)
- Inheritance, document groups & talk-to-document AI
Turn anything into accountable work.
Create ad-hoc tasks from a letter, a document or a ticket, assign them to people or teams, and track due dates — with deep Microsoft To Do integration.
- Assign to people or teams, with due dates & reminders
- Spawned from any record across the platform
- Deep Microsoft To Do integration
Case: build any process, with no code.
A visual builder for forms and approval flows that powers every product — from simple requests to complex multi-step approvals, with no code.
- Dynamic forms that adapt to your process
- Approval flows tailored to your organization
From strategy to measurable execution.
Translate strategic objectives into initiatives, projects and KPIs, then track progress, alignment and portfolio health across the whole organization.
- Objectives, initiatives, projects & KPIs in one hierarchy
- Portfolio dashboards for executives and PMO
Plan and run events, end to end.
Organize conferences, meetings and official functions in one place: scheduling, invitations, registration, agendas, logistics and follow-up, with approvals and tasks built in.
- Scheduling, invitations & registration
- Agendas, logistics, approvals & follow-up tasks
Every customer voice, one console.
Omnichannel complaint intake with one reference number, closed-loop surveys, live operational and executive dashboards, and an AI studio that moves you from reactive complaints to proactive experience.
- Omnichannel intake, SLA timers & escalation matrix
- Closed-loop CSAT/NPS surveys & AI studio
Sanad AI isn't a feature. It's underneath everything.
Compose correspondence, classify documents, deflect tickets, autofill metadata and answer questions: the same intelligence applied wherever work happens.
Explore Sanad AINative to your Microsoft world.
Sanad works where your people already work, no context switching, no extra tabs.
Enterprise-grade, secured at every layer.
Encryption in transit and at rest, access control at every level, a complete audit trail, and the option to keep every byte on-premises, within your own infrastructure.
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