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What we do
Microsoft Dynamics 365

Every customer journey, on one record.

Newtecx licenses, implements, customizes and supports the Dynamics 365 customer-engagement suite, with Copilot included in every app and our own AI agents on top.

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One customer record Dataverse
Marketing
Sales
Customer Service
Contact Center
Field Service
Project Operations
The customer lifecycle

Follow the customer, not the org chart.

Each application picks up where the previous one left off, on the same record, with full context.

01MarketingJourneys, segmentation, campaigns and lead scoring across email, events and web.
02SalesPipeline, opportunity and quote management with forecasting and guided selling.
03Customer ServiceOmnichannel cases, SLAs, knowledge and self-service portals.
04Contact CenterVoice, chat, WhatsApp and email in one AI-routed contact center with live sentiment.
05Field ServiceWork orders, scheduling, dispatch, mobile technicians and asset servicing.
06Project OperationsEstimates, resourcing, time & expense, project accounting and billing.
Microsoft Copilot
Copilot, included across every app

Drafting, summarizing and next-step guidance in every app, extended with our own agents on Dataverse and Power Platform.

Beyond Copilot

We build the AI use cases on your data.

Copilot out of the box, plus custom agents and models built on your own Dynamics data, scoped to a business outcome, not a demo.

  • SalesLead scoring, deal-risk alerts and AI-drafted follow-ups
  • ServiceCase deflection, agent assist and auto-summaries
  • FieldPredictive scheduling: job duration, parts and skills
  • Cross-appAn executive copilot over sales, service and ERP data
SanadMicrosoft
Better together

Dynamics for the customer. Sanad for the enterprise.

We integrate Dynamics 365 with Sanad and your ERP so a complaint, a contract or a work order flows across the front and back office without re-keying.

Explore Sanad Platform

Talk to our Dynamics 365 team.

Licensing, implementation, customization or rescue of an existing rollout, tell us where you are.

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