Every customer voice, one console.
From reactive complaint handling to proactive customer experience: omnichannel intake, closed-loop surveys, live dashboards and an AI studio, in Arabic and English.
From the first complaint to the boardroom.
Voice of Customer
- Surveys
- Feedback Inbox
- CSAT · NPS · Effort
Service Recovery
- Complaints & Cases
- SLA timers & priorities
- Escalation matrix
- Closed-loop follow-up
Experience
- Journeys & Touchpoints
- Customer touchpoints
- Journey-triggered surveys
AI Studio
- Silent Radar
- Conversation Intel
- Executive Copilot
- CX Twin
Every channel. One reference number.
Complaints, compliments and comments from every channel land in one console with a single reference, configurable case-type rules and automatic routing.
- Closed-loop by design — every case ends with the customer
- Customer satisfaction tracked to the very end
Five-stage lifecycle
A governed lifecycle on every case, from first signal to lasting improvement.
Priorities & SLA
Priority tiers with business-hours-aware SLA timers and alerts before a breach.
Escalation & governance
Multi-level escalation matrix, role-based access and a full audit trail.
One page for operations, one for leadership.
Live queues and workload for the contact centre; CSAT, NPS, effort, complaints and first-contact resolution against targets for executives.
The AI recommends. Your people decide.
A studio of AI capabilities on the same governed data: grounded, bilingual, and approved by a human before anything reaches a customer.
See the CX Platform in action.
A tailored walkthrough of intake, closed-loop surveys, dashboards and the AI studio.
Request a demo